Terms of Use

1. General

In these Terms and Conditions the following expressions shall have the following meanings:

  • "Customer" shall mean you and all other persons who purchase the products under your Login.
  • "Intellectual Property" shall mean all intellectual property rights of whatsoever nature, including (without limitation) patents, designs, present and future trademark or copyright, whether or not registered or registrable by any means, and the right to file an application for registration thereof.
  • "Login" shall mean a Customer's membership number and access to Jasons Deli Online under that Customer's registration.
  • "Product/Products" shall mean any and all the products for sale by Jasons Deli Online.
  • "Jasons Deli” shall mean Cold Storage Singapore (1983) Pte Ltd who is the seller of the products by Jasons Deli Online.
  • "Jasons Deli Online " shall mean this Internet site or catalogues owned by Jasons Deli and the medium by which Products are offered for sale by Jasons Deli to the Customer.

All the Products sold by Jasons Deli through this site are sold subject to these Terms and Conditions. By submitting your order for processing by Jasons Deli Online, you confirm and affirm that you have read, understood and agree to the Terms and Conditions in the form in which they appear at the time your order is submitted for processing.

These terms and conditions shall prevail over any other document purporting to have a contractual effect including any Jasons Deli store policy.

The Customer shall agree to complete the registration process according to Jasons Deli's requirements as stated on this site. The Customer shall provide Jasons Deli with complete and updated information which shall include (but shall not be limited to) the Customer's legal name, address, telephone and fax numbers (optional) and e-mail address.

Registration to open only to residents in Singapore aged 18 and above. Jasons Deli has the absolute discretion to refuse the registration of a potential customer for any reason whatsoever and to terminate the registration of any of its Customers for any reason whatsoever.

The Customer will be liable for every order made under his Login and agrees to indemnify Jasons Deli for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders for the Products using the Customer's Login. The Customer shall be responsible for updating his registration information.

The Customer may place his order via our website at : http://orders.jasonsdeli.com.sg/ The Customer will receive a confirmation of receipt of order via e-mail. For clarification, such confirmation of receipt of orders does not guarantee stock availability.

Jasons Deli shall make every effort to fulfill orders placed by Customers through the Jasons Deli Online , but Jasons Deli shall not be liable to any person if Jasons Deli shall decline to fulfil an order for whatever reason, or if Jasons Deli is unable to supply an order because of an unforeseen change to the Products (as the case may be), or because the Products may be unavailable.

Access to Jasons Deli Online is gained through use of a personal membership number. The Customer shall ensure that his membership number is kept strictly confidential to prevent unauthorized use. Jasons Deli shall use its best endeavors to prevent any unauthorized entry to the Jasons Deli Online internet site. However, Jasons Deli shall not be liable for any damages or losses whatsoever if any third party gains unauthorized access to the Jasons Deli Online internet site.

2. Price

Jasons Deli shall make every effort to ensure that the prices, details and sizes of Products detailed by the Jasons Deli Online are correct but Jasons Deli reserves the right to vary the price and other details of the Products without notice.

The prices advertised by the Jasons Deli Online are for click and collect service only. Prices for some Products may differ from those charged at shops. The price of certain Products, in particular fresh produce, is subject to daily fluctuation and is offered for guidance only.

Not all Products sizes will correspond exactly to the description offered on-line. Jasons Deli reserves the right to provide the nearest size of Product at the nearest price.

Discrepancies between the on-line bill/order price and the final bill may be due to out-of-stock products, substitutions, special offers, daily price changes and weighed items. Jasons Deli reserves the right to adjust the final bill after the on-line bill/order price is presented or conveyed to the Customer and such adjustments shall be marked on the final bill presented to the Customer at the time of delivery.

In the event of different special offers or promotions being made available to the Customer simultaneously for the same Product, the Customer may elect one such offer or promotion per Product but shall not be entitled to a combination of all such offers or promotions per Product.

If the Customer requests a variation to the order which Jasons Deli accepts then the price payable for the order will be adjusted accordingly to reflect the variation and shall be recorded on the final bill presented to the Customer at the time of collection.

Jasons Deli may from time to time set credit limits for individual Customers and Jasons Deli reserves the right to limit sales including the right to prohibit sales to re-sellers.

3. Payment

Payment for Products ordered through Jasons Deli Online can be made by the VISA card, Mastercard and American Express Card.

Jasons Deli may change at any time the method by which payments for Jasons Deli Online orders may be effected and such changes may be notified to the Customer by e-mail, mail shots or by placing a notice to this effect on the Jasons Deli Online internet site.

4. Variation / Cancellation of Order

The Customer may vary or cancel the order up to the point in time that Jasons Deli has commenced processing the order and the Customer will not incur any cost in doing so.

Subject to the Customer's consent, Jasons Deli may substitute a Product for another similar Product if the initial Product ordered by the Customer is unavailable.

If there is no prior consent from the customer for a substitution, no substitution shall be made.

5. Property Risk

All risk in the Products shall pass to the Customer upon collection by Customer but Jasons Deli shall retain title in the Products until such time as payment for the Products has been effected.

6. Returns of Products / Refunds

Product pictures provided on this site are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly on the pack you receive. We take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was inputted onto the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order.

Jasons Deli shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us by e-mail at csfeedback@coldstorage.com.sg by the next working day. Returns/Refunds can be arranged under the following circumstances:

  • if a Product which was ordered and invoiced is not included in the collection, or if the wrong Product is prepared, Jasons Deli shall either refund the Customer the value of that Product, or replace the Product.
  • if any Product which was not included in the Customer's order is collected by the Customer, Jasons Deli shall collect the Product from the Customer.
  • if the Customer has been charged for a Product which has not been prepared, Jasons Deli shall refund the Customer the value of the Product as originally charged to the Customer.
  • if a Customer is charged more than the value of a Product, Jasons Deli shall refund to the Customer the difference.

All refunds will be made via the same mode of payment on which the original purchase was made within 5 working days.

All replacements of Products shall be effected in the shortest time possible.

7. Warranties

To the extent permitted by law, all warranties, descriptions, representations or advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Products supplied, are expressly excluded.

No agent or representative of Jasons Deli is authorized to make any warranties, representations or statements regarding the Products and Jasons Deli shall not in any way be bound by any such unauthorized warranties, representations or statements.

8. Liability

The liability of Jasons Deli whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the Products or any other breach of Jasons Deli's obligations hereunder shall not in any event exceed an amount equivalent to the price of the Products.

Jasons Deli shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever nor shall Jasons Deli be liable for any damage or loss caused by the Customer's servants, agents, buyers or other persons whatsoever.

The Customer shall ensure that the Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the Products. The Customer expressly acknowledges and agrees that Jasons Deli assumes no obligation or liability for any advice or information given with the Products and Jasons Deli shall not be responsible for any inaccuracy or misstatement of any such information. The Products shall be accepted by the Customer entirely at the Customer's risk.

9. Special Products

If the Customer's order includes any tobacco product then the Customer warrants that he/she is 18 years of age or over and legally entitled to purchase any tobacco product.

If the Customer's order includes any liquor product the Customer warrants that he/she is not under the age of 18 years and is legally entitled to purchase any liquor product and that he/she is not under the influence of alcohol at the time of placing the order.

The Customer shall ensure that no person or persons shall use his/her Login to purchase tobacco products or alcohol if that person or persons cannot satisfy Clauses 9.1 and 9.2.

10. Intellectual Property

All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to Jasons Deli Online shall at all times remain the property of Jasons Deli.

Jasons Deli and other parties own the trade marks, logos and service marks displayed on this site/catalogue and/or in connection with the Products and Customers and on-line visitors are prohibited from using the same without the written permission of Jasons Deli or such other parties.

11. Force Majeure

If the performance by Jasons Deli of its obligations under the Jasons Deli Online is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the government of Singapore or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Jasons Deli), Jasons Deli shall be excused from such performance to the extent of such prevention.

12. Variation of Terms and Conditions

Jasons Deli reserves the right to amend these Terms and Conditions in its sole discretion. Jasons Deli may, but does not undertake, to notify the Customer of such changes. It is the Customer's responsibility to review the Terms and Conditions prior to submitting any order and Jasons Deli shall have no responsibility to notify the Customer of any changes to the Terms and Conditions prior to the coming into effect of such changes or otherwise.

13. Applicable Law

These Terms and Conditions shall be governed by the laws of Singapore and the Customer and Jasons Deli agree to submit to the jurisdiction of the Singapore courts.

14. Confidentiality

Jasons Deli does not sell, rent or lease its Customer lists to third party.

Personal data held by Jasons Deli relating to its Customers or to visitors to this site will be kept confidential unless Jasons Deli has Customer's consent otherwise but Jasons Deli may provide this information to third parties including but not limited to Jasons Deli advertisers, associated companies or trusted contractors/agents or other network operators who perform certain tasks for Jasons Deli in connection with the provision of Jasons Deli's services to its Customers and to visitors to this site. All such third parties are prohibited from using Customer's personal data except to provide the requisite services to Jasons Deli and they are required to maintain the confidentiality of such data.

Any questions, comments, suggestions or information other than personal data sent or posted to this site, or any part of this site by online Customers and visitors will be deemed voluntarily provided to Jasons Deli on a non-confidential and non-proprietary basis. Jasons Deli reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development, manufactured and marketing of products and services and to meet Customer needs.

Jasons Deli will disclose Customer's personal data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with legal process served on Jasons Deli or the site;
  • Protect and defend the rights or property of Jasons Deli; and
  • Act under exigent circumstances to protect the personal safety of users of Jasons Deli, the Jasons Deli internet site or the public.

15. Safety of Personal Data

All reasonable efforts are made by Jasons Deli to ensure that any personal data held by Jasons Deli and Jasons Deli Online is stored in a secure and safe place and no unauthorised access will be made by Jasons Deli to Customer's computer or browser.

16. Links

The Jasons Deli Online internet site may contain links to other sites and pages. By activating a link, such as for example by clicking on the banner of an advertiser, the Customer leaves Jasons Deli’s site and Jasons Deli does not exercise control over any personal data or any other information the Customer gives to any other entity after leaving the site and access to such site or page is at the Customer’s own risk for which Jasons Deli disclaims all responsibility and liability.

17. Content

All reasonable efforts are made to ensure that the information provided on this site is correct and up-to-date. However, Jasons Deli disclaims all implied and/or express warranties and makes no representation as to the accuracy or completeness of any information on the site. Jasons Deli takes no responsibility and assumes no liability for the content of the site or for anything posted on or linked to it, including without limitation any mistake, error, omission, infringement, defamation, falsehood, or other material or omission that might offend or otherwise give rise to any claim or complaint. (See also without limitation the words in capitals below)

18. Security Policy

Jasons Deli had established an information security policy for the prevention and detection of unauthorized access or misuse of information with the following methods:

  • Firewalls facility.
  • Customers information and private transaction data are protected using 128-bit Secure Socket Layer (SSL) encryption. SSL encryption is an Internet security protocol used by Internet browsers to transmit sensitive information.
  • We test our systems periodically to ensure there are no possible breaches of our security and that our customers’ security and confidential policy information is not compromised in any way.
  • Should you encounter any virus outbreak, security breaches or received unsolicited mail, please call our Customer Service Hotline: (65)6891 8100 or write to the following address:
    Attn: IT Security Officer
    21 Tampines North Drive
    2 #03-01
    Singapore 528765

19. Limitation of Liability

By accessing and using this Jasons Deli Online internet site, the Customer acknowledges and accepts that the use of the site is at the Customer’s own risk. Jasons Deli shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to use the site. Without limiting the foregoing:

THIS SITE AND ALL INFORMATION AND MATERIALS CONTAINED IN IT ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS AS TO TITLE, QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE , PRIVACY OR NON-INFRINGEMENT. JASONS DELI HAS NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENTS OF THE SITE. JASONS DELI ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE (TO THE EXTENT PERMITTED BY LAW) FOR ANY DAMAGE OR INJURY ARISING OUT OF ANY USE OF OR ACCESS TO THE SITE/CATALOGUE, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, INTERCEPTION OF ONLINE COMMUNICATION, SOFTWARE OR HARDWARE PROBLEMS (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR COMPATIBILITY PROBLEMS), THEFT, DESTRUCTION OR ALTERATION OF THE SITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR, UNDER ANY OTHER CAUSE OF ACTION RESULTING DIRECTLY OR INDIRECTLY FROM ANY ACCESS OR USE OF THE SITE/CATALOGUE, OR ANY UPLOADING, DOWNLOADING OR PUBLICATION OF DATA, TEXT, IMAGES OR OTHER MATERIAL OR INFORMATION TO OR FROM THE SITE.